Written by Marc Shlaes
Category: General FAQs
Created: 16 August 2016
We do NOT charge extra for support for the life of the build! We are readily available via phone, email and live 3D sessions over the Internet.
Live 3D session? What is that?
If you have high-speed Internet available, we connect your computer to ours where, together, we can review the 3D CAD diagrams of your boat. You have full control of the mouse and keyboard and you can point to the areas in question where they can be zoomed, rotated and discussed until the answers to your questions are clear.
At that point, we often take screenshots and email them to you. This way you will have a visual record of the conversation. This works extremely well.
In the middle of your construction, we will jointly review your photographs to ensure there is complete understanding.
Don't take our word for it!
If you are a registered member of our site, send a private message (PM) to our builders. We encourage you to get their feedback.
We look forward to welcoming you into our family of builders.